Our Complaints Policy
We are committed to providing excellent dental care. If something falls short of your expectations, we want to hear from you, and we will do everything we can to put it right.
We Take This Seriously
Every complaint is reviewed by a senior member of our team and treated with full confidentiality.
Acknowledged Within 3 Days
We will acknowledge your complaint within 3 working days and aim to resolve it within 10.
Fully Confidential
Your complaint and personal details are handled in line with our Privacy Policy and UK GDPR.
We Always Aim to Get It Right
At SDA Dental Studio, we set high standards for the care and experience we deliver.
We want the opportunity to listen, understand, and resolve your concerns as quickly as possible.
Making a complaint will not affect the quality of care you receive. We treat all concerns in complete confidence and use feedback to continuously improve the service we provide to every patient.
Three Ways to Reach Us
You can raise a concern in whichever way is most comfortable for you. All complaints are directed to our complaints lead, who will personally oversee your case.
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1
In Person or By Phone
Speak to any member of our team at the practice, or call us on +44 20 7987 2480. We will escalate your concern to the right person immediately.
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2
By Email
Write to us at admin@sdadentalstudio.co.uk. Please include your name, contact number, and a description of your concern so we can respond efficiently.
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3
In Writing
Send a letter marked "Complaint" to: SDA Dental Studio, 7 Salter Street, Westferry, London E14 8NW.
What Happens After You Complain
We follow a clear process so you always know where your complaint stands:
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1
Acknowledgement — within 3 working days
We will confirm we have received your complaint and let you know who is handling it.
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2
Investigation
We will review the relevant records, speak to the team members involved, and gather all the facts.
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3
Full Response — in writing
We will send you a written response setting out our findings, any actions taken, and how we plan to prevent recurrence.
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4
If You Are Still Unhappy
You may refer your complaint to the Dental Complaints Service (for private treatment) or the GDC. Details are in the FAQ below.
Complaints About Dental Finance
SDA Dental Studio introduces patients to finance options provided by third-party lenders through Denplan Limited and Simplyhealth Funding Services (SFS). We do not provide credit or offer financial advice — we act only as an introducer.
If your complaint relates to finance or the arrangement of finance provided by Denplan or Simplyhealth Funding Services, it must be directed to SFS using the contact details below. SFS is authorised and regulated by the Financial Conduct Authority (FCA Register no. 308943) and is responsible for handling all regulated finance complaints.
Email SFS
support@practihealth.co.ukCall SFS
07367 025255Regulated, Qualified & Accountable
SDA Dental Studio is committed to transparency and accountability at every level — from clinical care to patient finance.
GDC Regulated
All our dentists are registered with the General Dental Council. GDC number for Dr Philemon Dordoe: 229436.
CQC Registered
The practice is registered with the Care Quality Commission and inspected to ensure safe, high-quality care.
FCA Authorised (Finance)
Finance introductions are made through Simplyhealth Funding Services Limited, authorised and regulated by the FCA.
GDPR Compliant
All personal data is handled in accordance with UK GDPR and our published Privacy Policy.
5-Star Rated
Hundreds of five-star reviews from patients across Tower Hamlets, Canary Wharf, and East London.
Continuous Improvement
Every complaint is reviewed and used to improve care standards across the practice.
Complaints — Frequently Asked Questions
Absolutely not. Making a complaint will never affect the quality of care you receive at SDA Dental Studio. We encourage all patients to raise concerns — it helps us improve, and your feedback is valued.
We aim to acknowledge your complaint within 3 working days and provide a full written response within 10 working days. More complex complaints may take longer — if so, we will keep you updated throughout the process.
If you are unhappy with our response to a complaint about private dental treatment, you can contact the Dental Complaints Service — a free and impartial service supported by the GDC: dentalcomplaints.org.uk | 020 8253 0800. For concerns about a dentist's fitness to practise, you can contact the General Dental Council at gdc-uk.org.
Complaints about finance or the arrangement of finance provided by Denplan or Simplyhealth Funding Services must be directed to SFS — not to the dental practice. Contact SFS at support@practihealth.co.uk or on 07367 025255. SFS is authorised and regulated by the Financial Conduct Authority (FCA Register no. 308943).
Yes. All information shared as part of a complaint is handled in line with UK GDPR and our Privacy Policy. Your details will only be shared with team members directly involved in investigating and resolving your complaint.
We're here to make it right
Whether you have a concern or simply want to share feedback, our team is always ready to listen. Your experience matters to us.
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